Terms of Service

Effective Date: April 6th, 2025
Last Updated: April 6th, 2025

These Terms of Service ("Terms") constitute a legally binding agreement between you and GlowGirl Inc. ("GlowGirl", "Company", "we", "us", or "our"), a Delaware corporation, governing your access to and use of our web-based platform, mobile application, and any related services or content provided by GlowGirl (collectively, the "Platform").

PLEASE READ THESE TERMS CAREFULLY. BY CREATING AN ACCOUNT, ACCESSING, OR USING THE PLATFORM, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS, INCLUDING MANDATORY ARBITRATION AND WAIVER OF CLASS ACTION RIGHTS IN SECTION 17. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE PLATFORM.

1. Eligibility

The Platform is intended for individuals 18 years of age or older and residents of the United States. By using the Platform, you represent and warrant that you:

  • Are at least 18 years old;
  • Have the legal capacity to enter into these Terms;
  • Will comply with these Terms and all applicable laws and regulations.

2. Description of Services

GlowGirl provides a subscription-based booking service allowing users ("Subscribers") to schedule beauty treatments (including manicures, pedicures, and eyebrow waxing) at participating salon partners ("Partner Salons"). The Platform also provides Partner Salons with tools to manage bookings, track earnings, and receive payments.

GlowGirl acts solely as a facilitator and does not itself provide beauty or salon services.

3. Account Registration and Security

To use the Platform, you must create a personal or business account. You agree to:

  • Provide accurate, current, and complete information during registration;
  • Maintain the security of your account credentials;
  • Notify us immediately at team@glowgirlnyc.com of any unauthorized use or suspected breach.

GlowGirl is not liable for losses or damages caused by your failure to safeguard your login information.

4. Subscription and Billing

4.1 Subscription Plans

Subscribers may purchase a monthly or annual subscription to access the Platform's services. The specific pricing and features of each plan will be made available prior to purchase.

4.2 Automatic Renewal

Subscriptions automatically renew at the end of each billing cycle unless canceled at least 24 hours before the renewal date. You authorize us to charge the payment method on file at the applicable rate until cancellation.

4.3 Cancellation and Refund Policy

You may cancel your subscription at any time through your account dashboard. Cancellations take effect at the end of the current billing cycle. GlowGirl does not provide prorated refunds for partially used periods.

5. Partner Salon Terms

5.1 Requirements

Partner Salons must apply and be approved by GlowGirl. Approved Salons receive access to scheduling, payment, and administrative tools.

5.2 Compensation

GlowGirl will pay Partner Salons for completed appointments on a regular basis (e.g., bi-weekly or monthly), minus any applicable processing or service fees. Payout schedules and rates are disclosed upon onboarding.

5.3 Compliance

Salons are solely responsible for maintaining all business licenses, insurance, sanitation compliance, and adhering to applicable state and local laws.

6. Booking and Service Use

6.1 Appointments

All bookings are subject to availability and the Partner Salon's operating hours and cancellation policy. GlowGirl does not guarantee the availability of any specific Salon or service.

6.2 Cancellations and No-Shows

Subscribers who fail to appear or cancel outside the salon's policy may forfeit that appointment and may be charged a fee at the discretion of the Salon or GlowGirl.

7. Prohibited Conduct

You may not:

  • Use the Platform for unlawful, harassing, or fraudulent activities;
  • Access or attempt to access other users' accounts without authorization;
  • Interfere with the operation of the Platform or attempt to reverse-engineer any part of it;
  • Exploit the Platform for commercial purposes not expressly permitted.

Violation may result in suspension or termination of your account without notice or liability.

8. Intellectual Property

All content on the Platform—including logos, text, software, and graphics—is the exclusive property of GlowGirl or its licensors and is protected under U.S. and international intellectual property laws. No license or rights are granted except as expressly stated in these Terms.

9. Privacy

Your use of the Platform is subject to our Privacy Policy, which describes how we collect, use, and disclose your personal information.

10. Disclaimers

THE PLATFORM AND ALL RELATED SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND AVAILABILITY OF PARTNER SALONS OR SERVICES.

GLOWGIRL DOES NOT GUARANTEE THE QUALITY, SAFETY, OR OUTCOME OF ANY SALON SERVICE BOOKED THROUGH THE PLATFORM.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLOWGIRL AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE PLATFORM.

IN NO EVENT SHALL GLOWGIRL'S AGGREGATE LIABILITY EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY.

12. Indemnification

You agree to indemnify, defend, and hold harmless GlowGirl and its affiliates from any claims, liabilities, damages, losses, and expenses (including attorneys' fees) arising from:

  • Your use of the Platform;
  • Your violation of these Terms or applicable law;
  • Any dispute between you and a Partner Salon.

13. Modifications to the Platform or Terms

GlowGirl reserves the right to modify, suspend, or discontinue any part of the Platform or these Terms at any time. Material changes will be communicated via email or through the Platform. Continued use after such changes constitutes acceptance.

14. Termination

We may terminate or suspend your access to the Platform immediately, without notice, for any conduct that we, in our sole discretion, believe violates these Terms or is harmful to other users, Partner Salons, or the Platform.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles.

16. Dispute Resolution & Arbitration

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The place of arbitration shall be New York, and the language shall be English.

You waive your right to a jury trial and to participate in class actions or class arbitrations.

17. Miscellaneous

  • Entire Agreement: These Terms and the Privacy Policy constitute the entire agreement between you and GlowGirl.
  • Severability: If any provision is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.
  • Waiver: GlowGirl's failure to enforce any right or provision shall not constitute a waiver of such right or provision.

18. Contact Information

GlowGirl Inc.

Email: team@glowgirlnyc.com