Effective Date: April 6, 2025
Last Updated: October 14, 2025
These Terms of Service (“Terms”) form a legally binding agreement between GlowGirl Inc. (“GlowGirl,” “Company,” “we,” “us,” or “our”), a Delaware corporation, and you (“you,” “user,” or “Subscriber”). They govern your access to and use of our website, mobile application, and any related products, services, or content (collectively, the “Platform”).
By creating an account, accessing, or using the Platform, you agree to be bound by these Terms, including the mandatory arbitration and class-action waiver in Section 17. If you do not agree, do not use the Platform.
The Platform is intended for individuals 18 years or older and residents of the United States. By using the Platform, you represent and warrant that you:
GlowGirl may suspend or delete your account if you break these rules.
GlowGirl provides a subscription-based booking platform that enables members (“Subscribers”) to schedule salon services (e.g., manicures, pedicures, lashes, waxing, facials, and similar treatments) at participating Partner Salons.
GlowGirl acts solely as a facilitator connecting Subscribers and Partner Salons. It does not provide beauty services itself and does not perform background checks on Partner Salons or users. Use reasonable caution when communicating with or visiting any salon.
You agree to:
GlowGirl is not liable for losses resulting from failure to secure your credentials.
GlowGirl operates on auto-renewing monthly or annual subscriptions. You authorize recurring charges to your stored payment method until you cancel. Cancel at least 24 hours before your renewal date to avoid the next charge.
All fees are non-refundable once a billing period starts, except where required by law.
You may cancel anytime through your account dashboard; cancellation takes effect at the end of your current billing cycle.
Providing payment details for a trial authorizes GlowGirl to charge the subscription fee once the trial ends unless canceled 48 hours prior to expiration.
Partner Salons must be licensed, insured, and compliant with all applicable laws.
GlowGirl pays Partner Salons for completed appointments on a regular schedule (e.g., bi-weekly or monthly), minus service or processing fees.
GlowGirl is not responsible for salon operations, quality, or employee conduct.
All bookings and cancellations must be made through the GlowGirl app or website, not directly with salons. Violations may result in fees or account suspension.
GlowGirl does not guarantee the availability of any specific salon, service, or time slot.
To uphold partner safety standards and ensure fair access, GlowGirl may limit how often you can book certain services.
GlowGirl may also cap the number of active bookings or restrict high-demand time slots.
Late Cancellation (under 24 hrs) → $37 fee
No-Show / Cancel within 24 hrs → $37 fee
Repeated offenses may trigger temporary booking suspension.
Subscriptions are for individual use only. Sharing, reselling, or transferring access is prohibited and may result in immediate termination without refund.
Partner Salons must confirm that the individual checking in matches the account holder. You may be asked for photo ID; refusal may result in denial of service.
Partner Salons may charge extra for premium upgrades (e.g., gel polish brands, longer appointments). These are not included in your plan and must be paid directly to the salon.
You must not:
GlowGirl may suspend or terminate accounts violating these rules.
All Platform content (logos, text, software, graphics, etc.) is the exclusive property of GlowGirl Inc. or its licensors. No rights are granted except as expressly stated herein.
GlowGirl collects and uses personal data as explained in its Privacy Policy, including for bookings, payments, communications, and marketing. By using the Platform, you consent to this data use.
The Platform and services are provided “as is” and “as available.” GlowGirl makes no guarantees regarding: Service quality, availability, or results; Uptime or error-free operation; Behavior or reliability of Partner Salons or users. Use the Platform at your own risk.
To the fullest extent permitted by law: GlowGirl’s total liability shall not exceed $50 or three months of membership fees, whichever is higher; and GlowGirl shall not be liable for indirect, incidental, consequential, or punitive damages.
You agree to indemnify and hold harmless GlowGirl, its affiliates, and Partner Salons from any losses, claims, damages, or expenses (including attorneys’ fees) arising from:
GlowGirl may modify, suspend, or discontinue any aspect of the Platform or these Terms at any time. Material changes will be announced via email or in-app notice; continued use constitutes acceptance.
GlowGirl may terminate or suspend your account immediately for violating these Terms; fraudulent or abusive conduct; or non-payment of fees. No refunds are issued for terminated or canceled accounts.
These Terms are governed by the laws of the State of Delaware (U.S.), excluding conflict-of-law rules.
All disputes shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Venue: New York County, NY (hearings may be by phone). Class Actions: Not permitted — disputes must be individual. Opt-Out: You may opt out of arbitration by following GlowGirl’s posted instructions within 30 days of first accepting these Terms. You waive your right to a jury trial.
Residents of certain states (including CA, NY, IL, and others) may cancel their subscription without penalty before midnight of the third business day following purchase. If a Subscriber dies or becomes disabled during a paid term, a prorated refund may be available upon notice.
GlowGirl Inc.
Email: team@glowgirlnyc.com