Question 1

What services are included in my subscription?

Accepted Answer

Your subscription grants you access to a curated range of beauty maintenance services at participating salons across NYC, based on your chosen plan tier. Services include manis and lashes. Each plan (Classic, Luxe, and Icon) specifies the exact services included for your monthly beauty routine.

Question 2

Is GlowGirl Really Unlimited?

Accepted Answer

Yes. GlowGirl is designed for ongoing beauty maintenance. Members can book services according to normal beauty maintenance schedules without paying per visit. To ensure a great experience for all members and salon partners, memberships are subject to a fair use policy that prevents excessive usage outside normal beauty maintenance patterns.

Question 3

How do I book an appointment?

Accepted Answer

Just login to your GlowGirl account, browse available salons and services in your area, and choose a time that works for you. It's designed for seamless and hassle-free scheduling.

Question 4

Can I visit different salons?

Accepted Answer

Absolutely! Your membership gives you unlimited access to our entire network of partner salons across all five NYC boroughs. Visit the salons that fit your routine, discover new favorites, or stick with one you love.

Question 5

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your GlowGirl membership at any time without long-term commitment. Your access to services will continue until the end of your current billing cycle. There are no cancellation fees for the subscription itself.

Question 6

Are there cancellation fees for appointments?

Accepted Answer

To ensure fair access for all members and respect our partner salons' schedules, a cancellation fee of $18 will be applied to membership appointments canceled less than 12 hours in advance, or if you do not show up for a booked appointment. For à la carte (individually paid) bookings, cancelling more than 12 hours ahead gets you a full refund, and cancelling within 12 hours gets you a 50% refund instead of a fee.

Question 7

Which neighborhoods do you serve?

Accepted Answer

GlowGirl currently operates across all five NYC boroughs: Manhattan, Brooklyn, Queens, Bronx, and Staten Island!

Question 8

What if I have an issue with my service?

Accepted Answer

Your satisfaction is our top priority! If you encounter any issues with a service, please contact our dedicated support team directly at (917) 790-9078 or via email at team@glowgirlnyc.com. We will promptly address your concerns and work with both you and the salon to ensure a satisfactory resolution.

Question 9

Do I need to tip?

Accepted Answer

Yes, tipping is expected and appreciated! While your GlowGirl subscription covers the service cost, tips are a way to show appreciation for your service provider's hard work and expertise. Standard tipping rates are 15-20% of the service value, and you can tip directly to your service provider at the salon. Cash is always appreciated!

Beauty, Actually Unlimited.

Choose from any of our partner salons across NYC.

Nampa by Himalayan Salon

Keratinbar UES

Sumi Eyelash

Roman K Salon - Flatiron

Athena's Beauty

Elan Salon & Day Spa

E&D Beauty Salon

Palette Nails Studio

One flat fee. Fair-use beauty maintenance.

Classic

Luxe

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