Cancellation Policy

1. Appointment Cancellation Terms

Cancellation terms depend on how the appointment was booked:

• Membership bookings: Free to cancel or reschedule any time more than 12 hours before the scheduled time. Cancelling or rescheduling within 12 hours incurs a late cancellation fee of $18.
• À la carte (individually paid) bookings: Cancel more than 12 hours before the scheduled time for a full refund. Cancelling within 12 hours results in a 50% refund — the remaining 50% is retained as the late cancellation charge (no separate fee is applied on top).
• No-Show Policy: If you do not attend your appointment and fail to cancel, you may be subject to additional penalties, forfeit any refund, and face limited booking privileges in the future.

2. Late Cancellation Notice

When attempting to cancel an appointment within 12 hours of the scheduled time, users will receive a message informing them of the applicable consequence before proceeding — a $18 fee for membership bookings, or a 50% refund (instead of a full refund) for à la carte bookings.

3. How to Cancel

You can cancel an appointment directly through your account by navigating to the “My Bookings” section and selecting the appointment you wish to cancel. Please ensure to check the time to avoid late fees.

4. Exceptions

We understand that emergencies can happen. If you believe your cancellation should not be subject to the late fee, please contact our support team at team@glowgirlnyc.com and we’ll review your request on a case-by-case basis.

5. Modifying Your Appointment

Instead of canceling, you can also reschedule your appointment if time permits. Modifications made more than 12 hours in advance will not incur any fees.

6. Contact Us

If you have questions or concerns about this Cancellation Policy, please contact our support team:

GlowGirl Inc.

Email: team@glowgirlnyc.com